Shipping

Super low flat rate postage
$6.95 - Australia Wide Shipping

We send parcels all over Australia with a flat rate shipping of $6.95. This is the only amount you will pay for shipping regardless of how heavy or large your order is.

We pride ourselves on getting your items out to you as fast as possible, with the greatest of care to ensure you get exactly what you wanted and it all arrives safe and sound. If you place your order and you realise you made a mistake or would like to add something or edit something contact us right away, we will do our best to accommodate your request if we still have the order being processed i.e we haven't shipped it yet.

Usually we post out your order within 1-3 working days with most items in stock being picked, packed and posted the same day or the next depending on when we receive your order. Please be aware that there are times it will take longer than this. Occasionally an item could be temporarily out of stock which means we are waiting on the stock to come in and we will ship your order as soon as it arrives.

Postage time will depend on where you are located and how fast Australia Post deliver. We will provide you with a tracking number to monitor the progress.  Please allow additional time for orders placed Friday, over the weekend and on public holidays.

If at any time you are worried about your order, please email us -  orders@petspalace.com.au

When you place your order you will receive an order confirmation email letting you know we have your order. Once we have packed your order you will receive another email stating your order has been fulfilled and ready for shipping.