Easy Returns

Changed your mind? No trouble at all. We have a no questions asked Easy Return Policy.

Our Return Policy lasts 30 days from the date of purchase. For online orders, this is extended to 30 days from the date you received your order. The only condition is that your item must not be used or worn and be in re-saleable condition in it's original packaging.

Unfortunately, some items are not able to be returned these include food, treats, gift cards and on sale items so please choose these items carefully. Exempt items can be refunded if deemed by Pets Palace to be faulty, or damaged in transit.

If an item is faulty let us know asap as we may be able to refund you without the item needing to be returned to us, so please contact us prior to sending anything back to save the expense of the return postage.

If you would just like a refund, you can bring your item back into our Newtown Store if you are local, or you can post it back to us at the address shown below. The amount refunded to you will not include any postage costs incurred.

To return an item for any reason, please notify us by emailing customerservice@petspalace.com.au quoting your order number or the name the order was purchased under. We will be in touch with you shortly.

Once we have contacted you, send your item to:

Pets Palace
Returns Department
Shop 28, 617-627 King St
Newtown NSW 2042

For peace of mind we would recommend using a traceable shipping service like Parcel Post or Express Post to track your items return.